Privacy policy

Privacy Policy

Last Updated: August 10, 2026

At TheShopeneur, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices you may have regarding your personal information.

By using TheShopeneur.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or purchase products.

Information You Provide

Depending on how you interact with our store, this may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Account information, if you create an account

  • Order and purchase information

  • Product preferences and information you provide to us

  • Customer service messages and inquiries

  • Information submitted through contact forms or other communications

We only request information that is reasonably necessary to provide our products and services.

Payment Information

When you make a purchase, payment information is processed through our payment providers. We do not intentionally store complete payment card numbers, security codes, or other sensitive payment credentials on our own systems.

Your payment information may be handled directly by the payment processor according to its own privacy policy and security practices.

2. Automatically Collected Information

When you visit TheShopeneur.com, certain information may be collected automatically through your browser, device, cookies, pixels, analytics tools, and similar technologies.

This information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location

  • Pages viewed

  • Products viewed

  • Referring website

  • Time and date of visits

  • Website interactions

  • Technical and diagnostic information

This information helps us understand how visitors use our website and allows us to improve our store, products, security, and customer experience.

3. How We Use Your Information

We may use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Delivering purchased products

  • Sending order confirmations and shipping updates

  • Providing customer support

  • Responding to questions and requests

  • Processing payments

  • Managing returns, refunds, exchanges, and replacements

  • Improving our website and products

  • Personalizing your shopping experience

  • Detecting and preventing fraud, abuse, or unauthorized activity

  • Maintaining website security

  • Analyzing website performance and usage

  • Communicating important information about your orders or account

  • Sending promotional communications where permitted by law and where you have provided the necessary consent

  • Complying with applicable legal and regulatory requirements

We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

4. Cookies and Similar Technologies

TheShopeneur.com may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and provide a better shopping experience.

Cookies may be used for purposes such as:

  • Essential website functionality

  • Shopping cart and checkout functionality

  • Remembering preferences

  • Website analytics

  • Performance monitoring

  • Marketing and advertising, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These parties may include:

  • Payment processors

  • Shopify and related e-commerce service providers

  • Shipping and delivery providers

  • Order fulfillment and logistics providers

  • Technology and website service providers

  • Analytics providers

  • Customer support providers

  • Marketing and advertising service providers, where applicable

  • Fraud prevention and security providers

  • Professional advisers, where necessary

  • Government authorities or law enforcement when required by law

For example, information such as your name, shipping address, email address, and order details may need to be shared with a fulfillment or shipping provider so that your order can be processed and delivered.

We do not sell or rent your personal information as a standalone customer list for monetary consideration.

6. Third-Party Services

Our website may contain links, integrations, applications, or services provided by third parties.

These third parties may collect or process information according to their own privacy policies. We are not responsible for the privacy practices of independent third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

7. Order Fulfillment and Shipping

To fulfill orders, we may work with third-party suppliers, fulfillment partners, warehouses, and shipping carriers.

Information necessary to fulfill your purchase may be shared with the appropriate fulfillment or shipping partner. This can include your name, shipping address, contact information, order information, and other information reasonably necessary to deliver your order.

These parties are expected to use the information only for legitimate business and fulfillment purposes.

8. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send information about products, promotions, offers, updates, or other relevant communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of promotional communications, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, account notifications, or responses to customer service requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal information is used or shared

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Request a copy of certain personal information

  • Exercise other rights provided by applicable privacy laws

Some rights may be subject to legal limitations or exceptions.

To make a privacy-related request, please contact us using the information provided below.

12. Children's Privacy

TheShopeneur.com is not intended to knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. International Data Processing

Because we may use service providers, fulfillment partners, payment processors, technology providers, and other third parties located in different countries, your information may be processed or stored outside the country where you live.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used when personal information is transferred across borders.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us.

TheShopeneur

Address:
23 Lloyd Davies Way
Hamilton, ON L0R 1C0
Canada

Email:
info@theshopeneur.com

Website:
TheShopeneur.com

We will review privacy-related requests and respond within a reasonable period, subject to applicable law and any necessary verification requirements.

TheShopeneur
Your privacy matters to us.