Shipping policy

Shipping Policy

Last Updated: August 10, 2026

At TheShopeneur, we are committed to providing a clear and reliable shopping experience. This Shipping Policy explains how orders placed through TheShopeneur.com are processed, shipped, tracked, and delivered.

Because we offer products from different categories and may use different fulfillment and shipping partners, shipping times and methods can vary depending on the product and delivery destination.

By placing an order with TheShopeneur, you acknowledge and agree to the shipping practices described in this policy.

1. Order Processing

Orders are generally processed after payment has been successfully received and verified.

Please allow 1–3 business days for order processing before your order is shipped.

Processing times may occasionally be longer during:

  • Weekends and public holidays

  • Sales and promotional periods

  • High-volume order periods

  • Supplier or inventory delays

  • Unexpected fulfillment issues

Business days generally exclude weekends and applicable public holidays.

Once your order has been shipped, tracking information may be provided when tracking is available.

2. Shipping Destinations

TheShopeneur ships to eligible destinations supported by our fulfillment partners and shipping carriers.

Shipping availability may vary by:

  • Product

  • Destination

  • Shipping carrier

  • Product size or weight

  • Fulfillment location

  • Applicable shipping restrictions

If a particular product cannot be shipped to the address provided during checkout, we may contact you regarding available options.

3. Estimated Delivery Time

For most orders, the estimated delivery timeframe is approximately:

7–15 business days after shipment.

This is an estimated timeframe and not a guaranteed delivery date.

Certain products, destinations, or shipping methods may require additional time.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Supplier or fulfillment delays

  • Government restrictions

  • Other unforeseen circumstances

We will make reasonable efforts to assist with delayed shipments.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Product

  • Destination

  • Package size and weight

  • Shipping method

  • Fulfillment location

  • Carrier

If free shipping is offered for a particular product or order, the applicable offer will be displayed on the website or during checkout.

5. Product-Specific Shipping

TheShopeneur offers a variety of products, including sports equipment, automotive parts and accessories, household products, personal-care tools, sewing-related products, toys, accessories, and other consumer merchandise.

Because products may differ significantly in size, weight, packaging, and fulfillment requirements, some products may have different shipping methods or delivery timeframes.

The shipping information shown during checkout or on the applicable product page should be considered the most relevant estimate for that specific product.

6. Tracking Information

When tracking is available, tracking details may be provided after your order has been shipped.

Please note that tracking information may take some time to appear or update after a tracking number is created.

During certain stages of transportation, tracking may show limited updates while a package is being transferred between facilities or carriers.

You may use the tracking information provided to monitor your shipment.

7. Multiple Items and Separate Shipments

If your order contains multiple products, your items may be shipped separately.

This may occur when products are fulfilled from:

  • Different suppliers

  • Different warehouses

  • Different fulfillment locations

  • Different shipping carriers

As a result, items from the same order may arrive at different times and may have separate tracking numbers.

Receiving one package before another does not necessarily mean that the remaining item has been lost.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

  • Full name

  • Street address

  • Apartment, unit, or suite number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Telephone number, where required

TheShopeneur is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an address error, contact us immediately at:

info@theshopeneur.com

We will make reasonable efforts to update the address if the order has not yet entered processing or shipping.

Once an order has been shipped, we may not be able to change the delivery address.

9. Delayed Shipments

Estimated delivery times are provided for guidance and are not guaranteed.

If your order has not arrived within the expected delivery timeframe, please contact us at info@theshopeneur.com.

Please provide:

  • Order number

  • Full name

  • Email address

  • Shipping address

  • Tracking number, if available

We will review the available shipping information and assist where reasonably possible.

10. Lost Packages

If a package is delayed or appears to be lost in transit, we may review the shipment and, where appropriate, work with the relevant carrier or fulfillment provider.

If the shipping carrier confirms that a package has been lost, we will review the circumstances and determine an appropriate resolution.

Depending on the situation, the resolution may include:

  • Replacement shipment

  • Refund

  • Carrier investigation

  • Another reasonable solution

Any resolution will be subject to applicable law and the circumstances of the shipment.

11. Delivered but Not Received

If tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around your delivery location.

  • Check with household members.

  • Check with neighbors where appropriate.

  • Check with building management if applicable.

  • Review carrier delivery notifications or photographs.

  • Contact the shipping carrier.

If you still cannot locate the package, contact us at info@theshopeneur.com with your order and tracking information.

We will review the situation and assist where reasonably possible.

12. Returned-to-Sender Packages

A package may be returned to the sender, supplier, or fulfillment provider because of:

  • Incorrect or incomplete address

  • Failed delivery attempts

  • Recipient unavailability

  • Delivery refusal

  • Failure to collect the package

  • Carrier restrictions

  • Other delivery-related circumstances

If a package is returned because of incorrect or incomplete information supplied by the customer, additional shipping charges may apply if the customer requests another shipment.

Where permitted by applicable law, refunds may be reduced by non-refundable shipping or fulfillment costs.

13. Customs, Duties, and Import Taxes

Depending on the destination, orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or relevant authorities.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.

TheShopeneur does not control customs procedures, inspections, duties, taxes, or processing times.

Customs processing may also extend the estimated delivery timeframe.

14. Shipping Restrictions

Certain products may be subject to shipping restrictions based on:

  • Destination

  • Product characteristics

  • Carrier requirements

  • Local laws

  • Import regulations

  • Fulfillment limitations

If an order cannot be shipped to the selected destination, we may contact you regarding cancellation, replacement, refund, or another available solution.

15. Damaged Packages

If your package arrives damaged, please document the condition as soon as possible.

Where possible, take clear photographs showing:

  • Outer packaging

  • Shipping label

  • Visible damage

  • Product

  • Damaged components or parts

Contact us at info@theshopeneur.com with your order number and photographs.

Damaged-product claims are handled according to our Return & Refund Policy.

16. Wrong Product Received

If you receive a product that does not match the product ordered, contact us as soon as possible.

Please provide:

  • Order number

  • Product ordered

  • Product received

  • Clear photographs of the product

  • Packaging and shipping label, where available

After reviewing the information, we may provide a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy.

17. Automotive Products and Parts

Some products offered by TheShopeneur may be automotive-related products or replacement parts.

Customers are responsible for verifying product compatibility before purchasing.

Compatibility may depend on:

  • Vehicle make

  • Model

  • Model year

  • Engine

  • Trim

  • Part number

  • Existing vehicle equipment

  • Other vehicle specifications

Shipping a product does not confirm that the product is compatible with a particular vehicle.

If you are uncertain about compatibility, we recommend verifying the relevant specifications or consulting a qualified automotive professional before placing an order.

18. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

info@theshopeneur.com

We will make reasonable efforts to accommodate cancellation requests received before the order enters processing or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible.

In such circumstances, the order may be subject to our Return & Refund Policy.

19. Shipping Communication

We may use the contact information provided during checkout to send transactional and order-related communications, including:

  • Order confirmation

  • Order processing updates

  • Shipping confirmation

  • Tracking information

  • Delivery updates

  • Customer service communications

These communications are necessary for providing information about your purchase and shipment.

20. Third-Party Fulfillment and Shipping Providers

TheShopeneur may use independent third-party suppliers, manufacturers, fulfillment centers, warehouses, logistics providers, and shipping carriers to fulfill and deliver orders.

These providers may process information necessary to complete your order, including your name, shipping address, contact information, and order details.

While we work with fulfillment and shipping providers in good faith, we cannot control every aspect of their operations.

21. Delivery Estimates Are Not Guarantees

Any delivery timeframe displayed on our website, product pages, checkout, or customer communications is an estimate unless expressly stated otherwise.

We do not guarantee delivery on a specific date.

However, if a shipment experiences an unusual or significant delay, we will make reasonable efforts to investigate the status and assist you.

22. Shipping and Returns

Shipping-related issues involving damaged, defective, incorrect, or eligible returned products are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy for information regarding:

  • Returns

  • Refunds

  • Replacements

  • Damaged products

  • Incorrect products

  • Return shipping responsibilities

23. Force Majeure and Unavoidable Delays

TheShopeneur will not be responsible for shipping delays caused by circumstances beyond our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Fire

  • Flood

  • War

  • Government actions

  • Labor disruptions

  • Transportation interruptions

  • Carrier disruptions

  • Supplier disruptions

  • Customs delays

  • Infrastructure failures

  • Other unforeseen events

Where reasonably possible, we will take appropriate steps to minimize the impact of such delays.

24. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our fulfillment arrangements, shipping providers, business practices, products, or applicable legal requirements.

When changes are made, the "Last Updated" date at the top of this policy will be revised.

We encourage customers to review this page periodically for the latest shipping information.

25. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact us.

TheShopeneur

Address:
23 Lloyd Davies Way
Hamilton, ON L0R 1C0
Canada

Email:
info@theshopeneur.com

Website:
TheShopeneur.com

When contacting us about an order, please include your order number so that we can assist you efficiently.

TheShopeneur
Thank you for shopping with us.